Online Returns Policy

Senteurs d’Orient strives to satisfy our customers. For this reason, we will gladly do a product return for any unopened merchandise that is returned within 30 days of the date of purchase. All items must be accompanied by the original receipt and in unopened, saleable condition along with the Authorization Number we will provide you.

For returns

Please contact us at contact.usa@senteursdorient.com. See below for steps and mailing address.

Faulty Goods

Any items which are received broken or faulty will be exchanged. Please contact us at contact.usa@senteursdorient.com.

Hygiene

For reasons of hygiene, any toiletry item, which has been opened for any reason, may not be returned, unless faulty.

Special Orders

Specially ordered products cannot be returned.

Online Returns Process

Please contact our online sales department contact.usa@senteursdorient.com before your purchase return. We accept returns within 30 days of your original purchase.